Those of us who earn a living from self employed courier jobs need, by definition of the term, to be all things to all people – at least within the context of our own business. One of the most vital components of succeeding in the crowded delivery space is consistency. Consistency of service, of course. But consistency of work, most definitely.
If your business model involves self employed courier jobs, you'll need to chase the work leads yourself. So, what's one of the most accessible, regular and growing sources of work these days? Fingers at the ready with your answer…yes, it's online shopping.
Getting a Foot In
The number of people shopping online is increasing exponentially. It's certainly changed the face of retail and whether that's in a good way or not is an entirely different argument. But all those shoes, handbags, books, toys, furniture and electrical goods need to get from the retailer to the consumer, so the news is good for anyone in the delivery industry. It's opened up a wealth of opportunities for those of us who take on self employed courier jobs. but in However to keep those jobs rolling in, you have to be able to offer the retailer what their customers want.
In research carried out by Royal Mail, along with free delivery, one of the definitive answers to the question "what do online shoppers want" is information. They are far more likely to shop with confidence with an assurance of when their goods are going to turn up on their doorstep and, even beyond that, 74% of them want updates on the progress and to be able to see for themselves exactly where their delivery is at any given time.
It's a compelling statistic, so if you want to take on self employed courier jobs with a retailer, unless you can offer their customers an easy way of tracking their parcel, you'll be behind the eight-ball from the get-go. In fact, so far behind you may as well go hide in the pocket.
With the many and varied Smartphone apps available today it's a relatively simple matter to integrate a tracking system into your daily operations. A small investment in tech and learning will make a huge difference to the level of service you can offer a retailer. So make sure you shout about it when you're bidding for a job.
Delivery options are also important and online shoppers now expect to be able to choose a same day or next day delivery if they wish. The Royal Mail's study shows that up to a third of online shoppers choose an express option and are willing to pay for it.
As a self employed courier, jobs can be costed to integrate this service and, if you're able to offer express delivery times (and can show you're reliable) you're far more likely to win a regular contract with a retailer to deliver their online goods. In return for your hard work and diligence you'll be able to charge a premium rate for the service.
P.S I Don’t Love You
A happy little side note to the burgeoning online shopping industry is that there's a whole other side to it: returns. Many retailers are having to offer a free returns service if the customer isn't happy with the goods – so who do you think is going to be picking it back up and returning it to the warehouse? You are. And you're going to be paid to do it.
If you're looking to expand your reach and get more work, becoming a part of the Courier Exchange is one of the easiest ways to make new networks and nurture existing ones. You'll also be able to get the benefits of knowledge from your peers working in the industry. If you're not a member, it's time to ask yourself why!